As we've seen over the last year, having continuity plans is important because when Things Happen, we all have heightened fear, anxiety, stress, and uncertainty.
Challenges discovered over the last year:
- Teammate health
- Teammate is caregiver to ill person or children
- Work is impacted by life
- Anticipate risk
- Protect teammates
- Recover quickly
- Better communication/trust
- Turn stress into assurance
When bad things happen, knowing what to do makes things easier.
- Be empathetic (build and foster psychological safety; avoid frustration and discouragement)
- Control what's controllable
Planning workshop framework
- Who do you interact with when doing X?
- Does someone authorize it?
- Who might be blocked if you can't do X?
- Where's the documentation for X?
- What internal/external systems do you work with?
- What other colleagues know this system
- Impact on your work?
- Description of impact
- Who do you meet with (clients)?
- How often?
- Other teammates present?
- Impact of these meetings?
- Description of impact?
- What could slow the team down?
- What key milestones are at risk?
- What blind spots did you uncover while working through this list?
This can help you see the possible risks and what you need to plan for. Then do a pre-mortem of about 50 mins:
- Review all risks team identified
- Determine mitigation strategies
- Look ahead at other possible challenges
Finally, share and compare:
- Make the environment safe; encourage transparency, openness, and support
- Share plans with other departments
- Make sure the plan works across departments