Issue types are ways for agents to categorize their issues and more completely tell the story of each one for the benefit of others in their organization. Below are the default issue types; you can also customize your own.
Every MSU Libraries employee gets a customer account. Systems/DIWS will set this up as part of the onboarding process, and will send the details to the account holder. Members of the public can also register their own accounts to raise requests.
Agent accounts are restricted to only those MSU Libraries employees who work on issues, and availability depends on the current number of licensed seats. If you believe you or a coworker needs this level of access, please discuss with your coordinator.
Your username is usually either first initial - last name ("jshedd" or your library email address ("email@example.com").
If you do not know or have forgotten your password, email firstname.lastname@example.org to have it reset.