Read the Glossary on the General Information page!
Click on any of the screenshots below to see a larger version.
A "customer" is anyone who makes requests in Service Desk. This includes all MSU Libraries employees as well as members of the general public.
See General Information.
Anyone can register their own account in the Help Center.
Log in to the Help Center at https://helpdesk.library.msstate.edu/servicedesk/customer/portals. From here, you can get to any individual Customer Portal.
From the Help Center homepage, you can search for a (very general) topic to bring up specific request forms.
You can also click "Browse all" to see all of the Customer Portals.
Service desk portals may have only one request type, or they may have several; these may also be grouped into categories. Request types have forms tailored to collect specific information; choose carefully!
Click on a request type to get started. Complete the form, and click create when you're done!
You can see the progress of your requests by clicking on Requests in the upper-right corner of any page. (You will also get email notifications, so don't worry if you don't remember to come here!)